Refund and Returns Policy

Last Updated: [23/1/2024]

Thank you for shopping at Amasmoud Art. We want to ensure you are completely satisfied with your purchase of our traditional Moroccan rugs. Please read our Refund and Returns Policy carefully to understand your rights and options.

1. Returns:

a. If you are not entirely satisfied with your purchase, you have [number of days] days from the date of delivery to return the item.

b. To initiate a return, please contact our customer support team through the “Contact Us” page on our website. Provide your order number, the reason for the return, and any relevant details.

c. The item must be in its original condition, unused, and in its original packaging to be eligible for a return.

2. Refunds:

a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

b. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [number of days] days.

c. Please note that shipping costs are non-refundable.

3. Exchanges:

a. If you wish to exchange an item for a different size or design, please contact our customer support team. We will guide you through the exchange process.

b. Exchanged items will be shipped after the original item has been returned and inspected.

4. Damaged or Defective Items:

a. In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.

5. International Returns:

a. For international returns, the customer is responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping service to ensure the safe return of the item.

6. Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team through the “Contact Us” page on our website.

7. Policy Changes:

Amasmoud Art reserves the right to update or modify this Refund and Returns Policy at any time. The latest version will be posted on our website with the effective date.

By making a purchase on Amasmoud Art’s website, you agree to the terms outlined in this Refund and Returns Policy. We appreciate your trust in our traditional Moroccan rugs, and we are here to assist you with any inquiries.

Thank you for choosing Amasmoud Art!